Water where it should not be? The emergency line is answered by a person, 24 hours a day, every day of the year — and we will talk you to your shutoff before anybody gets in a van. Call 000-000-0000
We look after restaurants, storefronts, offices, medical practices, small warehouses and residential buildings across western Queens. The work divides fairly cleanly into three: the planned maintenance that stops emergencies happening, the compliance items that have dates attached, and the reactive calls that still happen anyway.
The first two are where the money is saved. A jetting schedule and an interceptor service interval cost a fraction of one Friday evening closure, and a backflow test that is booked in advance costs a fraction of one that is chased after a notice.
Planned maintenance
Booked in your quiet hours, on an agreed interval, with a report after each visit.
Scheduled drain jetting
Kitchen lines, floor drains and the run to the interceptor, on a quarterly or half-yearly cycle.
Grease interceptor service
Serviced and documented on an interval that matches your volume, with the records kept where an inspector will ask for them.
Restroom fixture programme
Flush valves, sensor faucets, traps and stops on a rolling replacement schedule rather than one failure at a time.
Water heater and booster service
Commercial water heaters, storage and recirculation, serviced annually with the relief devices tested.
Riser and valve surveys
Which valves actually work, which are seized, and which sections cannot currently be isolated. Enormously valuable before an emergency, worthless during one.
Asset register and reporting
Per-unit, per-address records so the building's plumbing is documented rather than remembered.
Compliance work
The items with dates attached, tracked so a notice never arrives as a surprise.
Backflow prevention testing
Annual testing of reduced-pressure and double-check assemblies, with the certification filed and a reminder before the next one is due.
Backflow device repair and replacement
Rebuild kits, relief valve repairs and full replacement where a device has failed its test.
Grease interceptor compliance
Correct sizing, correct servicing interval, and the paperwork retained.
Cross-connection surveys
Identifying and correcting the connections that create a contamination risk, which is what backflow protection exists for.
Permits and sign-offs
Filed by a licensed master plumber, closed out properly, with copies to your managing agent.
Certificates of insurance
On file before the first visit rather than requested on the day.
The buildings we look after
Western Queens, mostly within a few miles of the shop, which is why we can be there quickly.
Restaurants and food service
Grease, floor drains, hot water demand and the out-of-hours work that keeps you open.
Retail and storefronts
Usually one restroom that has to work all day and a slow drain that has been getting slower.
Offices and professional suites
Pantry plumbing, sensor fixtures and honest advice about what a tenant fit-out will need from the existing stack.
Medical and dental practices
Backflow protection on a schedule, and work planned around a clinic list.
Multi-family and co-op buildings
Risers, stacks, shared branch lines and a written recommendation the board can vote on.
Light industrial and warehouses
Long horizontal runs, trench drains and buried lines, and the honest arithmetic about repairing versus replacing.
Questions
Commercial Plumbing — the questions we are asked most
Do you work outside business hours for commercial customers?
Yes, and for planned work we prefer to. Jetting a restaurant's kitchen line at seven in the morning costs the same as doing it at seven in the evening and costs you nothing in lost service. Scheduled out-of-hours work is quoted per job with no premium for contract customers.
How often does a grease interceptor need servicing?
It depends on volume and on the size of the unit, which is why we set the interval from your actual operation rather than from a rule of thumb. Most kitchens in this neighbourhood land somewhere between monthly and quarterly. We keep the service records, because that is what an inspector asks for.
Do you carry out backflow testing and certification?
Yes, annual testing of reduced-pressure and double-check assemblies, from $285 per device, with the certification filed and a reminder issued before the next one is due. We also repair and replace devices that fail, from $650 for a rebuild and retest.
Can you look after several buildings on one account?
Yes, and it is a large part of what we do for managing agents. One account, per-address and per-unit asset registers, certificates of insurance already on file, and reports written so it is unambiguous which items are building plant and which are tenant fixtures.
How quickly do you respond to a commercial emergency?
Contract customers get priority dispatch ahead of everything else, at any hour, with no call-out charge. Within western Queens that typically means somebody on site within the hour during the day and within ninety minutes at night.
Can you advise a co-op board on a large plumbing project?
Yes. We survey, document what we find with camera footage and photographs, and produce a written recommendation in language a board can actually vote on — including, quite often, the recommendation that a smaller and cheaper piece of work will solve the problem.
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Book a plumber, or call the 24-hour line
Tell us what the water is doing and we will tell you honestly whether it needs somebody tonight or whether it will keep until the morning. Diagnostics are $89 and credited in full against any repair you approve.